hi7u Privacy Policy — Your Information is Completely Safe

hi7u ("we", "our") places the highest importance on the privacy of players in Bangladesh. This privacy policy describes what information we collect when you use the hi7u.lat website, why we collect it, how we store it, and how we keep it secure.

Thank you for reading and understanding this policy. By creating an account on the hi7u platform or beginning to use our services, you are considered to have accepted the terms of this privacy policy. We may update this policy from time to time; any changes will be published on this page.

1. What Information We Collect

When registering an account and using services on hi7u, we collect two types of information — information you provide directly and information collected automatically.

1.1 Personal Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Your chosen username and password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device information
• Browser type, language, and version
• Time of site access, session duration, and page navigation patterns
• Information obtained through cookies and similar tracking technologies
• Gameplay records and transaction history

2. Purpose of Data Collection

hi7u uses your information only for the following legitimate purposes. We do not collect or retain any information unnecessarily.

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: To process deposits and withdrawals and to prevent financial fraud.
• Age Verification: To ensure the platform is used only by those aged 21 or above.
• Customer Support: To resolve your complaints and requests and to provide 24/7 live chat service.
• Security and Safety: To detect suspicious activity and maintain the integrity of the platform.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Responsible Gaming: To identify patterns of excessive play and provide support when needed.
• Legal Obligations: To comply with applicable laws and regulations.

3. Data Storage and Security Methods

hi7u follows industry-leading security practices to protect your privacy.

3.1 Technical Security

• All data transmissions are secured through SSL/TLS encryption.
• Sensitive information (passwords, payment details) is stored using strong encryption algorithms.
• Servers are protected by firewalls and intrusion detection systems.
• Regular security audits are conducted.

3.2 Organisational Security

• Only authorised staff have access to the information they need.
• Regular staff training on data protection is conducted.
• Third-party access is strictly controlled and monitored.

4. Data Retention Period

hi7u retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: for as long as the account remains active.
• Transaction records: for the period required by law.
• After account closure: for the time necessary to meet relevant legal obligations.
• Inactive accounts: securely deleted after a prolonged period of inactivity.

5. Sharing Information with Third Parties

hi7u does not sell your personal information. However, limited information may be shared with trusted partners in certain circumstances.

5.1 Circumstances in Which Information May Be Shared

• Payment Processors: To complete transactions through bKash, Nagad, Rocket, and Upay.
• Game Providers: To operate games on platforms such as Pragmatic Play, JILI, PG Soft, and Spribe.
• Technology Service Providers: For hosting, security, and analytics services.
• Law Enforcement Agencies: In the case of a court order or lawful legal process.

5.2 Third-Party Obligations

All third parties with whom information is shared are contractually bound to comply with our privacy standards. They may use the information only for the specified purpose and may not share it with anyone else.

6. Cookie Policy

The hi7u website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.

6.1 Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor site usage and improve services.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

7. Your Rights

As a user of the hi7u platform, you have the following rights and we respect them.

• Access: The right to request a copy of the information stored about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to the use of your information for certain purposes.
• Data Portability: The right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw your consent at any time (this does not affect prior processing).

To exercise these rights, please contact the support team. We will process your request as promptly as possible.

8. Protection of Minors

The hi7u platform is for those aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the account registration process.

If we believe that information from a minor has been collected by mistake, we will immediately close that account and securely delete the relevant information.

9. Third-Party Links and Services

The hi7u platform may integrate software from game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These third parties follow their own privacy policies and hi7u is not responsible for their data practices.

When making transactions through payment gateways (bKash, Nagad, Rocket, Upay), your financial information is processed directly through that platform. Please refer to their own documentation for information on that platform's privacy policy.

10. International Data Transfers

hi7u is an international platform. Your information may be stored or processed on servers outside Bangladesh. In such transfers, we ensure that your information remains protected in accordance with this privacy policy and that appropriate security measures are in place.

11. Changes to the Policy

hi7u may update this privacy policy periodically. If there are any significant changes, we will notify you by email or through a notice on the platform. The date of the most recent update will always be shown at the top of this page.

Your continued use of the platform after a revised policy is published will be considered acceptance of the new policy.

12. Contact Us

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact our support team.